Frequently Asked Questions
Everything you need to know before working with us.
General
How do I start a project?
Fill out the contact form on our homepage with your name, email, phone number, service you're interested in, and a brief description of your project. We'll respond with next steps, including the 50% upfront payment, intro call, and project dashboard setup.
What are the current ShopNasGraphics package prices?
Starter Logo is $150. Logo Suite Pack is $250. Brand Kit + Landing Page Intro is $500. Launch-Ready Brand System is $750.
What's included in the $150 Starter Logo?
One clean logo to get your business started, with final files prepared for real use. Full ownership is included after final delivery.
What's included in the $250 Logo Suite Pack?
A full logo system with multiple versions for consistent use across social media, print, web, and business materials.
What is the Brand Kit + Landing Page Intro?
A brand foundation plus your first owned web page. This package is $500 and includes logo branding plus a focused landing page intro.
How long does a project take?
Logo designs typically take 3-5 business days. Brand identity packages take 5-7 business days. Websites and full setups vary — we'll give you a timeline after reviewing your project.
Do I own the final designs?
Yes. 100% ownership transferred to you upon final delivery. No watermarks, no licensing restrictions, no ongoing fees.
How many revisions do I get?
Unlimited revisions until you're satisfied. We don't stop until it's right.
What if I already have an AI-generated design?
We offer AI Design Correction — we professionally refine, clean up, and prepare your AI design for print so it looks polished, not synthetic.
Can I track my project status?
Yes. Every client gets their own project dashboard URL where they can track progress, updates, previews, and changes made by the team.
View tracker →
What payment methods do you accept?
We accept all major payment methods including Cash App, PayPal, and Stripe. All services require 50% upfront before work begins. This secures the project, covers the initial 30-minute intro call, and starts your project dashboard setup.
Refund Policy
Deposits
All services require 50% upfront before work begins. Upfront payments are non-refundable because they secure your project slot, cover the initial 30-minute intro call, and start your project dashboard setup.
Before Design Work Begins
If you cancel before we start any design work, a full refund (minus the deposit) will be issued within 5-7 business days.
During the Design Process
- If you cancel after initial concepts have been delivered, a partial refund may be issued at our discretion based on work completed.
- We offer unlimited revisions — if you're unhappy with the direction, tell us and we'll adjust until it's right.
- Refunds will not be issued simply because of a change of mind after work has been completed.
After Final Delivery
Once final files have been delivered and approved, the project is considered complete. No refunds will be issued after final delivery and acceptance.
Business Cards & Printed Materials
Printed business cards included in the Brand Identity Package are custom-made for your brand. Once sent to print, cancellations are not possible. If there's a printing defect, we will reprint at no additional cost.